Communication a key issue in emergency units

Stress levels run high in the emergency department. Mistakes are unacceptable. Patients’ lives depend on the skill and focus of the emergency medical team. Clear, precise communication is invaluable, so the University Medical Center Schleswig-Holstein in Lübeck, Germany, decided to create the optimum conditions for it.

“In this stressful, demanding situation, we have to be in a position to communicate in a precise and easily understandable manner, so that diagnosis and treatment proceed as efficiently and as fast as possible,” says Sebastian Wolfrum. “This is critical – we can’t afford any disruptions or misunderstandings here. If there is one weak link in the chain, it can easily jeopardize the whole situation.”

“The more we can eliminate unnecessary sources of stress, the better it is for our patients, their family members and visitors. Noise can be a cause for concern, especially when you don’t know what it is. Noise disturbs sleep, interfering with an essential phase of recovery. Everywhere we can reduce disruption, we promote healing and improve work quality,” says Sebastian Wolfrum.

 

Read the full interview with Sebastian and watch the video about the case in the new digital ECO Magazine Healthcare Edition (completely free)

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